Legal
Privacy Policy
Last updated: May 9, 2026
LUDGI Inc. (주식회사 럿지, the "Company") publishes this Privacy Policy to explain how MeetOnce handles personal information in the MeetOnce mobile app, website, support channels, and related operational tools.
1. Controller and Contact
| Service | MeetOnce |
|---|---|
| Operator | LUDGI Inc. (주식회사 럿지) |
| Address | 20F, A-dong, 323 Incheon Tower-daero, Yeonsu-gu, Incheon, South Korea |
| Privacy and support contact | support@ludgi.ai |
2. Personal Information We Process
We collect the minimum information needed to provide MeetOnce. Some information is provided directly by users, and some is processed only when a user grants a device permission or uses a specific feature.
| Category | Items | Source |
|---|---|---|
| Account and authentication | Firebase UID, email address, Apple or Google sign-in identifier, display name, authentication provider, email verification status | Sign-up, social login, Firebase Authentication |
| Profile | Nickname, profile photos, birth year or date of birth, age range, gender, self-introduction, interests, country of origin, languages, Korean level, time in Korea, city, and cultural interests | User input and profile edits |
| Request board and conversations | Cultural exchange request posts, proposals, chat messages, translated text, read status, block and report records, report reasons and descriptions | User actions while using the service |
| Payments and credits | In-app purchase product ID, transaction ID, receipt verification result, message credit balance, credit charge and use history | App Store payments and server receipt verification |
| Device and usage records | App version, OS and device information, language setting, access time, IP address, error and crash information, Firebase Cloud Messaging token, security and audit logs | App launch, server access, Firebase and hosting logs |
| Permission-based information | Photo or camera access information, notification permission, and location information if the user permits a location-based feature | User permission and feature use |
| Support | Inquiry email, inquiry content, attachments, history | Email and support requests |
We do not ask users to provide government resident registration numbers, passport numbers, or driver license numbers. Users should not post sensitive personal information in profiles, posts, or chats.
3. Purposes and Legal Bases
| Purpose | Details | Legal basis |
|---|---|---|
| Account creation and authentication | Identify accounts, maintain login, prevent abuse | Contract performance, legitimate interests, consent |
| Cultural exchange request board | Display profile-based requests, filter posts, connect proposals and conversations | Contract performance, consent |
| AI translation and conversation support | Translation, cultural context explanation, reply suggestions, topic suggestions | Contract performance, user-requested processing |
| Payment and credit management | Verify purchases, update credit balances, manage transaction history | Contract performance, legal obligations |
| Safety and community protection | Process reports and blocks, investigate violations, prevent spam and abuse | Legitimate interests, legal obligations |
| Service improvement and reliability | Analyze errors, improve performance, verify feature quality, respond to support requests | Legitimate interests, contract performance |
4. App Permissions
- Photos and camera: used for profile photo upload and profile management.
- Notifications: used for conversation, proposal, and service safety notices that users would reasonably expect.
- Location: used only when the user permits location-based discovery or convenience features. Location permission can be changed in device settings at any time.
5. Sharing and Processors
We do not sell personal information and do not provide personal information to data brokers or advertising networks for targeted advertising. We may use the following service providers to operate MeetOnce.
| Provider | Purpose | Information processed |
|---|---|---|
| Google Firebase / Google Cloud | Authentication, database, storage, push notifications, server functions, analytics | Account, profile, posts, messages, logs, FCM token |
| Apple App Store | In-app purchase payment, receipt verification, refunds | Transaction ID, product ID, payment status |
| Vercel | Website hosting, policy pages, security logs | Web access logs, IP address, browser information |
| AI processing providers | Translation, cultural context explanation, reply suggestions requested by the user | Text or profile context sent by the user for the AI feature |
| Email and support tools | Support intake and responses | Email address, inquiry content, support history |
We may disclose information when required by law, valid government request, dispute handling, or user safety needs.
6. International Transfers and Storage Locations
MeetOnce uses global cloud, app marketplace, and AI infrastructure. Personal information may be processed or stored outside Korea for service operation, security, backup, payment verification, and support.
| Recipient | Countries | Items | Retention |
|---|---|---|---|
| Google Firebase / Google Cloud | Japan, United States, and other Google regions | Account, profile, posts, messages, logs | Service period and deletion or retention policy period |
| Apple | United States and other Apple regions | In-app purchase transaction information | Apple policy and legally required retention periods |
| Vercel | United States, Europe, and other Vercel regions | Web access and security logs | Hosting and security log retention periods |
| AI processing providers | United States and provider infrastructure regions | Text sent by the user for AI feature execution | Request processing and provider policy period |
7. Retention and Deletion
| Information | Retention period |
|---|---|
| Account and profile information | Deleted within 30 days after account deletion request in principle |
| Posts, proposals, and chat messages | Deleted within 30 days after account deletion, conversation closure, or purpose completion. Records needed for safety disputes may be retained for a limited period. |
| Report, block, and safety action records | Up to 3 years for community protection and disputes |
| Payment and transaction records | For periods required by e-commerce, consumer dispute, accounting, and tax laws. Transaction records are generally kept for up to 5 years. |
| Support records | Up to 3 years after support completion |
| Security and access logs | Up to 1 year for security, reliability, and abuse prevention |
Electronic files are deleted in a way that makes recovery difficult. Printed records, if any, are shredded or destroyed by an equivalent method.
8. User Rights
Users may request access, correction, deletion, suspension of processing, withdrawal of consent, and account deletion. Requests can be made through the app settings or support email. We may verify the requester identity and process the request under applicable law.
- Profile information can be edited directly in the app.
- Account deletion requests can be submitted in the app or through support.
- Information required by law or needed for another user safety and dispute response may be retained for a limited period.
9. Children and Age Restriction
MeetOnce is intended for users who are at least 18 years old. Users under 18 may not use the service. If we identify an underage account, we may restrict or delete it.
10. Automated Decisions and Recommendations
MeetOnce does not make decisions solely by automated processing that produce legal or similarly significant effects on users. Post ranking, filters, conversation suggestions, and AI reply suggestions are convenience features that users may choose to use.
11. Online Behavioral Information, Cookies, and Ads
We do not track users for targeted advertising and do not sell personal information. The website may use server logs or essential cookies for security, access quality, and basic operations. Users can limit cookies in browser settings, but some features may be restricted.
12. Security Measures
- HTTPS/TLS encryption in transit
- Access restrictions through Firebase Security Rules and server verification
- Least-privilege admin access and audit logs
- Server-side payment verification and duplicate transaction prevention
- Secret and service account management through environment variables and secret storage
- Report, block, and account restriction features for community safety
13. Changes to This Policy
If this Privacy Policy changes, we will update the last updated date on this page. Significant changes may also be announced in the app or on the website.
14. Contact
For privacy, account deletion, data access, or service inquiries, contact support@ludgi.ai.